Answers about pet sitting and dog walking with Go Dog Go Pet Care, serving Bedford, Billerica, Burlington, Carlisle, Chelmsford, Lexington, Lowell, Tewksbury, Wilmington, and Woburn, Massachusetts. Don’t see your question here? Contact us any time.
Pets who stay in their own home while you’re away tend to experience less anxiety than pets placed in an unfamiliar setting. Staying home means your pet keeps its usual routine for diet, exercise, and sleep, gets one-on-one attention from a sitter, and avoids the stress of being transported or exposed to illness from other animals.
We exclusively serve these Massachusetts communities: Bedford, Billerica, Burlington, Carlisle, Chelmsford, Lexington, Lowell, Tewksbury, Wilmington, and Woburn.
Dog walking, pet sitting visits (feeding, playtime, walks), care for cats and other small pets, and concierge services like pet taxi rides to the vet or groomer, pooper scooper service, plant watering, and home waiting for deliveries. See our Services & Rates page for full details.
Fill out our new client form with details about your pets and the service you need. From there, we’ll schedule a free meet and greet to introduce your sitter to your pet and go over your home and routine before your first visit.
Yes — every new client starts with a free registration meeting. A team member visits your home to meet your pet, review care instructions, and make sure everyone is comfortable before service begins.
Weekday dog walks run 7am–5pm. Pet sitting visits are scheduled in four windows: morning and late night (6am–10pm), mid-day (11am–3pm), and evening (4pm–6pm). Evening (6pm–9pm) and weekend visits are also available at a slightly higher rate.
Dog walking is a convenient, recurring service that renews automatically once set up, so your dog stays on a consistent routine without you having to rebook each week — whether you’re in Billerica, Lexington, or any of the other towns we serve.
Yes — pet sitting visits (for vacations, trips, or one-off days) can be booked as needed rather than on a recurring basis. Request a quote and let us know your dates.
Weekday dog walking and pet sitting visits start at $22 for 15 minutes and go up to $52 for 60 minutes; evening and weekend visits run $38–$58. Full details are on our Rates page.
No — registration meetings and our administration fee are both free.
We accept all major credit and debit cards (Visa, Mastercard, Discover, and American Express), as well as ACH/e-check payments directly from your bank account. All payments are handled securely through our client portal and app, where you can view invoices, keep a card or bank account on file, and pay online.
If a pet has a bite history, we unfortunately can’t provide service due to liability. If your pet is fearful or skittish around new people, we’ll evaluate at the meet and greet and work with you to build a plan everyone — you, us, and your pet — is comfortable with.
We’ll do our best to administer medication as needed during visits — just let us know the details at your meet and greet.
Yes. Along with dogs and cats, we’re happy to care for feathered, scaly, and other small critters. Cat visits include feeding, fresh water, litter box scooping, and playtime.
Yes — we can bring in mail or packages, turn lights on or off, and water plants during scheduled visits (up to 5 indoor plants included; more can be arranged as an add-on).
Most clients use a lockbox or a hidden key. If you’d rather not use either, we offer a key pick-up and drop-off service — we’ll collect your key before you leave and return it once you’re back (scheduled through the office).
Every visit is handled by one of our trained, in-house team members — never a subcontractor or gig-app walker. All of our pet care staff are W-2 employees of Go Dog Go Pet Care, so you always know who to expect and can trust that they’re held to our standards, not someone else’s.
Before anyone joins our team, they go through a background check, a series of in-person interviews, and hands-on training with our staff. We also require relevant pet care certifications as part of onboarding. It’s a multi-step process designed to make sure every sitter and walker is someone we’d trust in our own home.
Your access information is stored securely within our professional pet-sitting software, which manages all client and scheduling details. Access is limited to your assigned care team and our management staff — never shared beyond what’s needed to care for your pet.
Yes — Go Dog Go Pet Care is fully bonded and insured. Because our team members are employees rather than contractors, you’re also covered by that employment relationship, not a patchwork of independent providers.
A waiver is required for our pet taxi service. Other paperwork is covered during your free registration meeting.
Yes — you’ll get a detailed update and a photo after every pet sitting or cat/small-animal visit.
After every visit, you’ll get a text with a photo, a visit update, and a report card — so you can see exactly how it went, right from your phone.
Yes, on most holidays, with a $12 per-visit holiday surcharge. We’re closed with no service on Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve — plan ahead for care around these dates. See the full holiday calendar on our Rates page.
Life happens — we get it. Cancellations or reschedules made before 7:00 AM on the day of service are free of charge. Cancellations made after 7:00 AM the same day are non-refundable, as your walker or sitter has already reserved that time for your pet.
You can cancel or reschedule anytime directly through the app — no need to call or email.
Call or email us and we’ll be happy to help. Office hours are 8am to 5pm.
or call 978-625-7600
